Terms of Service

Agreement to Terms

By browsing Frost Buddy or placing an order on frostbuddy.com, you agree to fully comply with these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website or placing orders.

How Orders Are Processed and Accepted

Each order submitted at Frost Buddy represents an offer to purchase our products. We reserve the right to decline or cancel any order for reasons including, but not limited to:

Item(s) being out of stock
Pricing errors
Suspected fraudulent activity

If an order is canceled after payment has been made, we will issue a full refund for all charges.

Receiving an order confirmation email does not guarantee that your order has been accepted. Your order is considered finalized only once it has been shipped.

Product Availability and Substitutions

Availability of products is only confirmed upon our acceptance and shipment of your order. Popular Frost Buddy collections—such as New Arrivals, Drinkware, and Accessories—may sell out quickly. If an ordered item is unavailable after your order is accepted, we will contact you to arrange one of the following:

Wait for the item to be restocked
Select a comparable substitute product
Cancel the order and receive a full refund

Pricing and Changes

All prices shown on Frost Buddy are subject to change at any time and without prior notice.

Warranty on Drinkware

Frost Buddy offers a 1-year limited warranty on our drinkware items. This warranty covers manufacturing defects such as:

Lid failure
Seal leaks
Loss of insulation under normal use

This warranty does NOT cover:

Normal wear and tear
Cosmetic scratches or dents from accidental drops
Damage due to improper use, such as placing products on stoves or in microwaves
Damage caused by incorrect washing or care

To process warranty claims, please provide your receipt or order number. Resolution may involve replacement parts or products. Refunds are not issued under this warranty.

Your Responsibilities

When placing orders, you must provide accurate shipping and contact information. Frost Buddy is not responsible for orders shipped to incorrect addresses due to inaccurate information you provide.

Should reshipping be required because of incorrect address details supplied by you, additional shipping charges may apply.

Proper care and maintenance of products are required to maintain warranty coverage. Damages resulting from improper use or care are excluded from warranty protection.

Limitation of Liability

Frost Buddy's total liability for any order is limited to the amount you paid for that order.

To the fullest extent permitted by law, Frost Buddy disclaims liability for any indirect, incidental, or consequential damages arising from the use of our website or products.