Return & Refund Policy

Return Window and Eligibility

At Frost Buddy, you have 30 days from the date you receive your order to request a return. To qualify, items must meet all the following conditions:

• Be unused and in their original condition
• Be returned with original packaging intact when possible
• Not be custom orders, including any product with personalized names, logos, or laser engraving, as these are final sale and cannot be returned or exchanged

This 30-day timeframe allows you to properly assess your chosen Frost Buddy drinkware and accessories, such as Bottle Buddy, Mug Buddy, and To-Go Buddy products, in your own home.

How to Start a Return

1. Contact Frost Buddy via our contact page with your order number, the item you wish to return, and your reason for the return.
2. Wait for instructions from Frost Buddy before sending any items back.

Return Shipping Costs

If you change your mind, you are responsible for shipping costs to return your item to Frost Buddy.

For returns related to damaged products, incorrect items, or manufacturing defects, Frost Buddy will provide a prepaid return shipping label at no cost to you.

Damaged, Defective, or Incorrect Shipments

You must report any damage, defects, or incorrect items within 7 days of delivery. Please include photos and your order details to verify the issue.

After confirmation, Frost Buddy will cover all return shipping costs and arrange a replacement or refund promptly.

Refunds

Once your return is received and inspected, you will be notified if your refund is approved.

Approved refunds are typically processed within 5-10 business days, credited to your original payment method. Please allow additional time for your bank or payment provider to complete the refund.

Order Cancellations

Orders may be canceled within 24 hours of placement by contacting Frost Buddy. After this 24-hour window, cancellations are generally not possible, especially if order processing or shipping has started.

Exchanges

To exchange an item, we advise placing a new order immediately for the desired size or color to avoid stock issues.

After your new order is placed, return your original item following the standard return process.

Contact Us

If you have any questions about returns, refunds, cancellations, or exchanges, please reach out to Frost Buddy through our contact page or email supriono@sonophon.ru.