Shipping Policy

Shipping Policy for Frost Buddy

Order Processing

Frost Buddy fulfills all orders within 1-3 business days after payment is confirmed. Orders placed during weekends or public holidays begin processing the next business day.

After your order leaves our warehouse, you will receive a shipping confirmation email that includes your tracking number.

Shipping Fees and Eligibility

We offer free standard shipping on all orders over $60 within the United States. For orders under $60, a flat rate shipping fee applies, which is clearly shown at checkout before you complete your purchase.

Delivery Timeframes

Domestic Standard Shipping: Delivery is expected within 3-7 business days from the shipment date.
International Shipping: Delivery times vary by destination and customs clearance, generally ranging from 7-21 business days after dispatch.

Order Tracking

Once your order ships, tracking information will be emailed to the address provided during checkout. Please allow 24-48 hours after the shipping label is created for tracking details to update and become available.

If tracking remains inactive for an extended period, please contact Frost Buddy at newbicpl@dsfdsgwrewegroup.space for help with your shipment status.

International Duties and Customs

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the sole responsibility of the recipient and are not included in your Frost Buddy purchase price.

If a shipment is refused due to unpaid customs fees and is returned or destroyed by carriers, Frost Buddy will not refund the original shipping charges.

Shipping Address Accuracy

Please verify your shipping address carefully before completing your order to prevent delivery delays or package returns.

If your package is returned to Frost Buddy because of an incorrect or unclaimed address, we will contact you to arrange reshipment. Additional shipping fees may apply for resending returned packages.

Lost or Damaged Shipments

If your package arrives damaged, keep the original packaging and send photos to newbicpl@dsfdsgwrewegroup.space within 7 days. We’ll assist you in resolving the issue.

If tracking confirms delivery but you have not received your order, please first file a claim with the carrier directly. Frost Buddy will support you as much as possible to resolve such cases.